---
title: I'm using telehealth with an external monitor and I can't hear anything
description: FAQ article about troubleshooting sound issues when using the telehealth feature on ARWell PRO
---

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# I'm using telehealth with an external monitor and I can't hear anything

### I'm using telehealth with an external monitor and I can't hear anything

Created by Paul Schwarz, Modified on Fri, 12 Sep, 2025 at 1:39 PM by Paul Schwarz

If you are using a laptop with an external monitor in your setup, you must run the software on the laptop screen in order to hear audio. No audio will be heard if you run the software on an extended display unless the monitor has speakers which can be selected (in the Control Panel of your laptop) as the audio output device. 

You [can watch a video about telehealth here.](https://youtu.be/Eb6jqj5UXoA)

 

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