---
title: FAQs | Augment Therapy support center
description: We've answered some of the most frequent questions from both clinicians and patients here.
---

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1. [Augment Therapy support center](https://support.augmenttherapy.com/)
2. [FAQs](https://support.augmenttherapy.com/faqs)

# FAQs

 We've answered some of the most frequent questions from both clinicians and patients here.

- [How can I manage my subscription?](https://support.augmenttherapy.com/how-can-i-manage-my-subscription-0-0)
- [What's the best setup for my device?](https://support.augmenttherapy.com/whats-the-best-setup-for-my-device)
- [What is Free Play Mode?](https://support.augmenttherapy.com/what-is-free-play-mode)

## Therapist Questions

- [I want to delete a patient on my list but don't have permission.](https://support.augmenttherapy.com/i-want-to-delete-a-patient-on-my-list-but-dont-have-permission)
- [How do I make sure ARWell PRO is therapeutic?](https://support.augmenttherapy.com/how-do-i-make-sure-arwell-pro-is-therapeutic)
- [Can I give physical assistance while my patient plays?](https://support.augmenttherapy.com/can-i-give-physical-assistance-while-my-patient-plays)
- [What are programs and how do I use them?](https://support.augmenttherapy.com/what-are-programs-and-how-do-i-use-them)
- [Why is my patient's name red on the list?](https://support.augmenttherapy.com/why-is-my-patients-name-red-on-the-list)
- [I accidentally deleted a patient, how can I restore them?](https://support.augmenttherapy.com/i-accidentally-deleted-a-patient-how-can-i-restore-them)
- [What is the difference between the Admin Portal and the ARWell PRO App?](https://support.augmenttherapy.com/what-is-the-difference-between-the-admin-portal-and-the-arwell-pro-app)
- [Accessibility Settings](https://support.augmenttherapy.com/how-do-i-change-step-height-and-weight-shift-settings)

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## Patient Questions

- [What if I can't stand or walk?](https://support.augmenttherapy.com/how-do-i-use-the-app-if-i-am-unable-to-walk-or-stand)
- [Can I still play the games if I have limb differences, or one side works better than the other?](https://support.augmenttherapy.com/can-i-still-play-the-games-if-i-have-limb-differences-or-one-side-works-better-than-the-other)
- [What is Telehealth?](https://support.augmenttherapy.com/what-is-telehealth)
- [Can I use ARWell PRO at home?](https://support.augmenttherapy.com/can-i-use-arwell-pro-at-home)
- [I don't have an iPhone or iPad. Is there an Online version of ARWell/ARWellPro?](https://support.augmenttherapy.com/i-dont-have-an-iphone-or-ipad.-is-there-an-online-version-of-arwell/arwellpro)

- [Getting started](https://support.augmenttherapy.com/getting-started#main-content)

    - [For Therapists](https://support.augmenttherapy.com/getting-started#for-therapists)
- [Tips & Tricks](https://support.augmenttherapy.com/tips-tricks#main-content)

    - [Accessibility Settings](https://support.augmenttherapy.com/tips-tricks#accessibility-settings)
- [Settings](https://support.augmenttherapy.com/settings)
- [Troubleshooting](https://support.augmenttherapy.com/troubleshooting#main-content)

    - [Patient Settings](https://support.augmenttherapy.com/troubleshooting#patient-settings)
    - [Telehealth](https://support.augmenttherapy.com/troubleshooting#telehealth)
- [FAQs](https://support.augmenttherapy.com/faqs#main-content)

    - [Therapist Questions](https://support.augmenttherapy.com/faqs#therapist-questions)
    - [Patient Questions](https://support.augmenttherapy.com/faqs#patient-questions)
- [Manage Subscription](https://support.augmenttherapy.com/manage-subscription#main-content)

    - [ARWell](https://support.augmenttherapy.com/manage-subscription#arwell)

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